Comparing customer support software pricing and other features beyond TestBox

Comparing customer support software pricing and other features beyond TestBox
By Pedals | On Jul 22, 2022
5 min read
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Here at TestBox, we’ve spoken with countless Support Managers who are going through the process of finding a new support platform. We’re no stranger to the many steps that are required to make a good choice and we’ve spent months poring over each part of the process, trying to figure out how TestBox can really make buying software easier.

While TestBox makes it really easy to jump straight into testing and comparing software product features, we know that’s not all that matters. Pricing, data security, compliance, implementation options, and product tiers are also all critical inputs to your decision as you compare customer support tools.

We’ve spent the last few months cutting through the noise and collecting the facts on Zendesk, Freshdesk, HubSpot, Dixa, Trengo, Help Scout, Intercom, Gorgias, Zoho Desk, Front, and Kustomer.

Below is a sneak peek of our comparison of the platforms on TestBox today and coming soon.

In this article:

Pricing overview by product tiers

customer support software pricing overview
customer support software pricing overview

Options for less than $25 per agent per month

Customer support software less than 25 per agent

Options between $26-50 per agent per month

Customer support software less than 50 dollars per agent

Options between $50-99 per agent per month

Customer support software less than 100 dollars per agent
Customer support software less than 100 dollars per agent

Options $99 and up per agent per month

Customer support software over 100 dollars per agent
Customer support software over 100 dollars per agent

Data Security and Compliance

customer support software data and security compliance
customer support software data and security compliance

Implementation, support and integrations

customer support software implementation, support and integrations

Light support for implementation

customer support software light implementation
customer support software light implementation

Intermediate support for implementation

customer support software intermediate implementation

Heavy support for implementation

customer support software heavy implementation requirements
customer support software heavy implementation requirements

Access the full pdf

You can access the full support software comparison pdf here. If you want to go a step further and start a hands-on feature comparison experience, you can sign up for TestBox today and save 70%+ of your buying time. As a reminder, TestBox is always free to the user.

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Pedals

Pedals is a beloved member of the TestBox team whose entire goal in life is to author amazingly helpful blog posts and to cameo on every piece of TestBox swag.

TestBox empowers you to have a self-serve, customer-led experience so you can buy new software and feel confident that you made the right choice. Currently focused on Customer Support, TestBox allows you to test out Zendesk, Freshdesk, HubSpot, Dixa, and other products side-by-side. It takes a matter of minutes to sign up and take these products for a test drive. Find out more at TestBox.com or follow on LinkedIn.